Frequently asked questions
Caravan FAQs
If you have any more questions that we haven’t covered then please do not hesitate to get in touch.
We have three types of touring/camping pitches.
- Deluxe hard-standing pitch with 16 amp electric hook-up and TV points. Some pitches are suitable for tents and trailer tents.
- Deluxe grass pitch with 16 amp electric hook up and TV points.
- Fully serviced hard-standing pitch with drinking water, waste water disposal, 16 amp electric, WiFi & TV points. There is currently one fully serviced pitch.
Yes, you can park one car at your pitch. This is included in the nightly rate. If you wish to bring a second car, there is a small extra charge. This can be included at the time of booking online or by phone.
Guests can either bring their own electric cables or they can be hired at reception. There is a £40 fully refundable deposit required.
For TVs, you’ll require a coax cable for connection. If guests do not have their own, these can also be hired at reception for a £10 fully refundable deposit.
Funds will be reimbursed when the cable has been returned.
We accept motor homes, caravans, campervans, and RVs. You will be asked at booking the approximate length of your vehicle.
Yes, we have seasonal pitches onsite. Please get in touch to find out more.
Yes, you can choose your pitch. This will always be subject to availability when booking. If there is a specific pitch you would like to book, please get in touch to secure it.
Yes, there are both grey waste and chemical waste disposal facilities on-site as well as the opportunity to fill up with water via a hose.
Yes of course. There is a small additional charge of £2 a night to include an awning or gazebo with your booking. This can be included at the time of booking online or by phone.
No there isn’t.
Our pitches are 13m x 13m.
Yes, we do. We offer both undercover storage (minimum of 12 months) and temporary storage options subject to availability. Please get in touch for pricing. As a guide for a single axle caravan up to 26 feet a monthly fee is approximately £60 per month. A single axle over 26 feet or an all-twin axle caravan is £70 per month. The caravans are stored off-site in undercover storage units.
Each pitch has ample spacing between with a well-maintained hedge divide.
We have one fully serviced pitch (No. 71). This includes water, waste disposal, 16amp electrics, and a tv point.
Caravan FAQs
If you have any more questions that we haven’t covered then please do not hesitate to get in touch.
We have three types of camping pitches.
- Deluxe grass pitches with 16 amp electric hook up and TV points.
- Standard non-electric grass pitches suitable for tents, campervans, and trailer tents.
- Wild Camping at Muntjac Meadow. Standard non-electric grass pitches are suitable for tents, campervans, and trailer tents.
Yes, you can park one car at your pitch. This is included in the nightly rate. If you wish to bring a second car, there is a small extra charge. This can be included at the time of booking online or by phone.
Each pitch has ample spacing between with a well-maintained hedge divide for electric pitches. Non-electric pitches are not split by a hedge and are 5 metres apart.
No, sorry your pitch will be allocated based on availability.
Our pitches are 12m x 12m.
Yes of course. There is a small additional charge of £2 a night to include a gazebo with your booking. This can be included at the time of booking online or by phone.
booking FAQs
If you have any more questions that we haven’t covered then please do not hesitate to get in touch.
Check-in is 2 pm for all touring and camping guests.
Check-in is at 3 pm for glamping and cottage accommodation.
Check-out for touring and camping pitches is at 12 pm.
Check-out for glamping and cottage accommodation is at 10 am.
Yes, early check-in is available subject to availability. If you would like to check in early please contact us the week of arrival.
Early check-in for touring and camping is available from 12 pm for an extra £10. If you wish to arrive at 9 am, there is a half-day fee applicable.
Early check-in for glamping and cottage accommodation is available from 12 pm for an extra £15. If you wish to arrive at 9 am, there is a half-day fee applicable. Subject to availability.
Please contact reception to arrange the week of arrival.
Yes, late check-out is available subject to availability. If you would like to check out late please get in touch the week of your booking to arrange.
Late check-out for touring and camping is at 2 pm for an extra £10. If you wish to check out at 8 pm, there is a half-day fee applicable.
Late check-out for glamping and cottage accommodation is by 3 pm for an extra £15. If you wish to check out at 8 pm, there is a half-day fee applicable. Subject to availability.
Please contact reception to arrange the week of arrival.
Reception is open during the day at set times. If reception is closed, there is an out-of-hours telephone number on the reception door.
Reception is on the left as you arrive through the front gate. Please come to reception to check in. If reception is closed, there is an out-of-hours telephone number on the reception door.
Please visit our Terms and Conditions.
Many of our guests choose to re-book their next holiday at reception on check-out. Depending on when guests are booking, online booking might not be available. Please book at reception or by phone. Online bookings for the next year will be available online from the July prior to the year of your stay.
Caravan FAQs
If you have any more questions that we haven’t covered then please do not hesitate to get in touch.
From Norwich:
- Take the A140 towards Cromer.
- 5 miles beyond Aylsham, turn right towards Suffield Green, signposted White Post Road.
- The site is 1/2 mile on the right.
From Kings Lynn:
- Take the A148 towards Cromer.
- Turn right onto the B1436 towards Roughton.
- Then join the A140 towards Norwich.
- 2 miles beyond Roughton, turn left towards Suffield Green, signposted White Post Road.
- The site is 1/2 mile on the right.
You can find bins for general waste and recycling located near the entrance. There are also caravan/motorhome waste disposal facilities at both shower blocks. Grey waste and chemical waste.
Yes. There is a site map outside of reception as well as a copy available to download here.
We try to ensure that the site is as accessible as possible. There is wheelchair access to reception. Disabled toilets, showers, and changing facilities. However, the glamping pods and our cottages are unfortunately not suitable for wheelchair users.
The gates are open from 7 am and close at 11 pm. The gates are on a sensor outside of those times for guests to come and go as they, please. There is also a buzzer available if there are any issues.
Yes. We ask our guests to always be mindful. Especially between the hours of 11 pm and 7 am. As a family-orientated site, please be considerate of others.
If you have any questions, please do not hesitate to get in touch. Call us on 01263 768633, or email us at info@deersglade.co.uk. For emergency questions during your stay which are out-of-office times, you will be provided with additional contact details.
We take great pride in the cleanliness of our facilities. Please leave the pitch as you found it and dispose of all waste appropriately at the allocated disposal areas.
facilities FAQs
If you have any more questions that we haven’t covered then please do not hesitate to get in touch.
Yes, there is electric hook-up at our caravan and camping pitches. We have 76 deluxe electric hook-up pitches.
We’re often praised for our shower block facilities and cleanliness. There are two main shower and WC blocks at opposite sides of the site, each block has underfloor heating and plenty of room to shower and dress privately. There are also plug sockets available for hairdryers.
There are additional shower and WC pods for the private use of our glamping guests.
These are positioned at both the Bell Tents and the woodland Mega Pods.
Luxury glamping pods include a shower-room within the accommodation.
Yes, there is. The Wi-Fi code on site is DeersGwifi1. Please be aware it is limited to 5 MB per second.
Yes, you can. Please be mindful, however, if we are suffering an extreme dry spell BBQs will not be allowed.
Yes, there is an undercover washing-up area at each of the shower blocks for guest use.
Our on-site shop supplies the majority of basics you’d expect to be available along with local produce, including fresh eggs from our farm.
You’ll find a selection of supermarkets all within 5 miles. In Aylsham, you’ll find Tesco and Budgens. In Cromer, there is a Morrisons, Lidl, and Co-op. In North Walsham, you’ll find Waitrose, Sainsbury, and Lidl.
There is also a general convenience store at Roughton Garage 1 mile away.
Yes, there is a laundry area with two washing machines and two dryers at each of the shower blocks for guest use.
Smoking is permitted in the outside areas only with ashtrays in the picnic area and sand-filled plant pots at the shower blocks. Please be mindful of disposal. Smoking is NOT allowed in the glamping or cottage accommodation.
Yes, we have one electric vehicle charge point. It’s a Fast Charger that works with the Monta Charge App.
As we’re in a rural location, the signal is a little strained. We find EE and 3 are the best providers for signal. However, it’s always best to check with your mobile provider.
Yes, we do. There is a £2 per day per person charge. Please speak to reception.
Open fires are permitted as long as raised off the ground appropriately. Guests are welcome to bring a firepit or we have a number available at reception.
Yes, there are fire pits supplied at the glamping areas. We also have fire pits available at reception if staying onsite at one of the pitches.
The closest ATM is at Roughton Garage approximately one mile away.
Yes, there is. The X44 & 44 on A140. These buses run every half hour and stop between Alby and Roughton. You can easily travel to Cromer and Sheringham etc & Norwich in the opposite direction.
Yes, there are. Take a look at the pinboard in reception or please just ask at reception for recommendations.
dogs FAQs
If you have any more questions that we haven’t covered then please do not hesitate to get in touch.
Yes, definitely! We are a very dog-friendly site. Dogs are permitted to camp, caravan, or glamp in our luxury glamping retreats. Unfortunately, no dogs are allowed in the Bell Tents, Mega Pods, or Camping Pods.
Yes, you can. A dog costs £1 per night on pitches.
As a dog-friendly site we have tried to cater well for the needs of our doggy guests. You'll find plenty of local walks nearby as well as an exercise paddock at Muntjac Meadow. Read our blog about what makes our site dog-friendly.